Privacy Policy

Effective Date:  07:02:2026
Store Name:  MY Software Store
Website: https://mysoftwarestore.net
Contact Email:  info@mysoftwarestore.net
Location: Papua New Guinea (PNG)

This Privacy Policy explains how MY Software Store (“we,” “us,” “our”) collects, uses, stores, and protects personal information when you visit our website, request an invoice, purchase products, download software, or contact us.

By using our website or services, you agree to the practices described in this policy.

1) Information We Collect

We may collect the following types of information:

A. Information you provide to us

• Contact details (name, email address, phone number) when you contact us or request an invoice
  
  

• Billing information (billing name/company, address) if needed for invoicing
  
  

• Project requirements you email to us (feature requests, layout preferences, business needs)
  
  

• Support information (messages, screenshots, technical details you send for troubleshooting)
  
  

B. Payment information

We do not store full payment card details on our servers. Payments are processed by third-party payment providers (for example, PayPal, Stripe, or similar providers). They may collect and process payment details according to their own privacy policies.

C. Automatically collected information (website usage)

When you browse our website, we may collect basic technical data such as:

• IP address (may be partially masked where possible)
  
  

• Device type and browser type
  
  

• Pages visited and time spent
  
  

• Referring/exit pages
  
  

• Cookies or similar technologies (see Section 6)

2) How We Use Your Information

We use your information to:

• Provide products and services you request
  
  

• Respond to inquiries and provide customer support
  
  

• Prepare and send quotes and invoices
  
  

• Deliver purchased digital products (downloads) and related instructions
  
  

• Improve website performance, user experience, and security
  
  

• Prevent fraud and unauthorized access
  
  

• Comply with legal obligations where applicable
  
  

We do not sell your personal information.

3) Legal Basis for Processing (Where Applicable)

Depending on your location, we process personal data based on:

• Contract necessity (to deliver products/services you request)
  
  

• Legitimate interests (security, customer support, service improvement)
  
  

• Consent (where you agree to cookies or marketing communications)
  
  

• Legal obligations (tax, accounting, and compliance requirements)
  
  

4) Sharing of Information

We may share information only when necessary with:

• Payment processors (to complete transactions)
  
  

• Email and communication services (to respond to your request)
  
  

• Hosting and website service providers (to operate the website)
  
  

• Legal authorities if required by law or to protect our rights
  
  

We limit sharing to what is necessary to provide services and maintain operations.

5) Data Retention

We retain personal information only for as long as needed to:

• Provide services and maintain customer records
  
  

• Meet legal, accounting, and tax requirements
  
  

• Resolve disputes and enforce agreements
  
  

Invoice and transaction records may be retained for a legally required period.

6) Cookies and Analytics

We may use cookies or similar technologies to:

• Keep the website functioning properly
  
  

• Understand how visitors use the site (analytics)
  
  

• Improve performance and user experience
  
  

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

7) Security

We take reasonable and appropriate security measures to protect personal information, including:

• Secure hosting and access controls
  
  

• Limiting access to authorized persons only
  
  

• Basic monitoring to prevent unauthorized access
  
  

However, no method of online transmission or storage is 100% secure. If you suspect any security issue, contact us immediately at  info@mysoftwarestore.net

8) Your Rights

Depending on your location, you may have rights to:

• Request access to the personal information we hold about you
  
  

• Request correction of inaccurate information
  
  

• Request deletion of your information (subject to legal retention requirements)
  
  

• Object to processing or request restriction of processing
  
  

• Withdraw consent (where consent is the basis of processing)
  
  

To exercise these rights, email us at  info@mysoftwarestore.net

9) Children’s Privacy

Our website and services are not intended for children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children.

10) Third-Party Links

Our website may contain links to third-party websites (for example, payment links). We are not responsible for the privacy practices of those third-party sites. Please review their privacy policies.

11) International Transfers

If you communicate with us from outside Papua New Guinea, your information may be transferred and processed in locations where we or our service providers operate. We take reasonable steps to protect your information during such transfers.

12) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” Continued use of our website after changes means you accept the updated policy.

13) Contact Us

If you have questions about this Privacy Policy or your personal information, contact:

MY Software Store
Email: info@mysoftwarestore.net
Location: Papua New Guinea