Refund Policy

Effective Date:  07:02:2026
Store Name:  MY Software Store
Website: https://mysoftwarestore.net
Contact Email:  info@mysoftwarestore.net
Location: Papua New Guinea (PNG)

This Refund Policy explains when refunds may be granted for purchases and payments made to MY Software Store (“we,” “us,” “our”). By purchasing from us, you agree to the terms below

1) Digital Products and Downloads

Because we sell digital products (software and downloadable files), refunds are generally not available once:

• the download link has been delivered, or

• the product has been accessed/downloaded, or

• a license key (if applicable) has been issued.

This is due to the nature of digital goods, which cannot be “returned” once delivered.

2) Refunds for Technical Issues

A refund may be considered if all of the following are true:

• the software has a verified technical fault that prevents normal use, and

• our support team is unable to resolve the issue within a reasonable timeframe, and

• you have provided the necessary details to troubleshoot (device/OS version, screenshots, error messages, and steps to reproduce).

If a fix is possible, we may provide:

• a patch/update, or

• a corrected installer, or

• clear setup instructions,
  instead of a refund.

3) Custom Software Development (Invoices/Projects)

For custom software development (tailored builds), refunds depend on the project stage:

A. Before work begins

If you cancel before we start any work, you may request a refund of amounts paid, minus any non-refundable processing fees charged by payment providers (if applicable).

B. After work has started

If you cancel after work has started, refunds are generally not available. However, we may provide a partial refund at our discretion based on:

• time already spent,

• completed deliverables, and

• any costs already incurred.

C. After delivery

Once the custom software has been delivered (or a working build has been provided), refunds are not available.

4) Non-Refundable Items

Refunds will not be provided for:

• change of mind after delivery of a digital product

• lack of required skills to use the software

• incompatibility caused by your device limitations or unsupported operating systems (if system requirements were provided)

• issues caused by third-party software, antivirus blocking, improper installation, or altered files

• delays caused by the customer not providing required information, approval, or feedback on time

• services already rendered (consultations, setup, customization work already completed)

5) Chargebacks

If you believe a payment was unauthorized, contact us first at  info@mysoftwarestore.net so we can help resolve it quickly. Unnecessary chargebacks may result in suspension of access to downloads, updates, or support while the dispute is investigated.

6) How to Request a Refund

To request a refund, email  info@mysoftwarestore.net with:

• your full name

• purchase date and payment reference/transaction ID

• product name (or invoice number for custom work)

• a clear explanation of the issue

• screenshots or error details (if technical)

We may request additional information to confirm eligibility.

7) Processing Time

If approved, refunds are processed back to the original payment method. Processing times depend on your payment provider and bank. Any payment processor fees may be deducted where applicable.

8) Contact

For refund requests or questions, contact:
Email:  info@mysoftwarestore.net
Store Name:  MY Software Store
Location: Papua New Guinea (PNG)