This Refund Policy explains when refunds may be granted for purchases and payments made to MY Software Store (“we,” “us,” “our”). By purchasing from us, you agree to the terms below.

1. Digital Products and Downloads

Due to the nature of digital goods, which cannot be “returned” once delivered, refunds are generally not available once:

• The download link has been delivered.
• The product has been accessed or downloaded.
• A license key has been issued.

2. Refunds for Technical Issues

A refund may be considered only if the software has a verified technical fault that prevents normal use, and our support team is unable to resolve the issue within a reasonable timeframe.

You must provide troubleshooting details, including your operating system version, screenshots, and relevant error information, to assist with reviewing your request.

3. Custom Software Development

• Before work begins: Full refund minus any non-refundable payment processing fees.
• After work has started: Refunds are generally not available, but a partial refund may be offered at our discretion based on time spent.
• After delivery: No refunds are available once a working build has been provided.

4. Non-Refundable Items

Refunds will not be provided for:

• Change of mind after delivery.
• Lack of required technical skills to use the software.
• Incompatibility with unsupported hardware or operating systems.
• Issues caused by third-party antivirus software, improper installation, or altered files.
• Services already rendered, including consultations, setup, or customization.

5. Chargebacks

If you believe a payment was unauthorized, please contact us first. Unnecessary chargebacks may result in the immediate suspension of access to downloads, updates, and support.

6. How to Request a Refund

Email info@mysoftwarestore.net with the following information:

• Your full name and purchase date.
• Payment reference or Transaction ID.
• Product name or Invoice number.
• A clear explanation and screenshots of the technical issue, where applicable.

7. Processing Time

If approved, refunds are processed back to the original payment method. Processing times vary by bank. Payment processor fees may be deducted from the total refund amount where applicable.

8. Contact Us

For questions regarding this Refund Policy, please contact us at:

MY Software Store
Email: info@mysoftwarestore.net
Location: Papua New Guinea